If you place an order, you will automatically be added to the mailing list. This also entitles you to any future offer or email promotion and you will receive our newsletter automatically. If you decided you do not want to be on the list, you may opt out at any time. Once you opt out, your email cannot be added to the list again.
Be assured that our online ordering is secure. When you submit personal information to Discontinued Yarn, this information will be kept in confidence, and will not be sold to any other company or organization.
As with most discontinued inventory, all sales are final. However, we want you to be pleased with your order. We guarantee our products to be of first quality and free of manufacturing defects. If you feel this is not the case with your purchase, please direct all queries to the address on the privacy page only.
Any returns are processed at our fulfillment center and must be preapproved for return. Please include a copy of your invoice with any return.
Our Returns Guidelines are as follows:
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If we have made an error on your order, items in original condition may be returned for a store credit within 30 days of purchase.
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We're sorry, but due to copyright laws, we do not accept book or pattern returns.
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We do not make exchanges. Returns and new purchases are treated as two separate transactions. When we receive your return, we will post a credit to your customer account for the value of your returned goods, and then notify you via email as soon as the credit has been posted, so that you can apply it to a future order. Credit cannot be applied retroactively to an order already in progress.
Since Discontinued Brand Name Yarn is primarily internet based we prefer to conduct all business online. Please direct all queries to yarngirls@discontinuedbrandnameyarn.com If that is not an option for you, you can leave a message @ 802 525-6503
Discontinued Yarn
16 High Street
Barton VT 05822
Phone: 802 525-6503 9am-4pm Eastern Time, M-F
Email: yarngirls@discontinuedbrandnameyarn.com
We accept the following forms of payment
Master Card VISA
We cannot accept Money Orders because all of our stock items are limited because they are no longer being produced. Items are not yours until they are paid for, and the traditional mail order may lead to customer disappointment if the items you want are no longer available by the time your money order arrives by mail. Please realize your order is processed the instant you submit it. Any adjustments will incur any additional fee, due to our agreement with the credit card processor.
To best meet the demands of international transactions, prices shown at this website are based on US dollars, and all US and international customers will be charged in US dollars.
