Our regular office hours are Monday - Friday, 8:00 AM to 4:00 PM Eastern Time in the US.
Here in Barton, VT USA it's about
11:08 AM on
Wednesday, March 29, 2017.
We're probably in the office now--unless it's a holiday.
Delivery Update February, 2015
The northeast is experiencing a third major snow storm in two weeks. At DBNY we are busy picking, packing and shipping orders but transportation and delivery schedules have been affected. Severe winter weather has disrupted shipping in the northeast and continues to do so. A blizzard shut down the northeast the week of January 26. Thousands of scheduled flights were cancelled and travel bans were enacted in several states. The major carriers, UPS and USPS are getting caught up but delays are to be expected for the next several days.
Looking For Order Status & Tracking Info?
To find out the status of your order or to get tracking info, click on the My Account link at the top of just about every page on DBNY and view your order history. We do send emails to notify you of order confirmations and shipping notices. Please be sure that we are on your safe list so you receive these notices.
Get Instant Answers
There's a very, very good chance that the answer to your question is on our FAQ/Help page. Save yourself some time and check there for your answer now. If you cannot find the answer to your question on hour Help Page, please use the form below to contact us.
MSN, Hotmail, Live & Outlook Users
We and our service provider have made sure that our mail server is safe and secure but Microsoft continues to block our emails. Doesn't say much for the competence of a company like Microsoft when they can't tell the difference between an order confirmation sent to a registered customer and spam?
We're still seeing hundreds of bounced messages when trying to contact some customers. Microsoft is blocking our emails. If you are not hearing from us, that might be why. Please complain to them and use a different email provider. They are blocking order confirmations, tracking numbers, password resets, etc., but not our mailers.