Shipping & Returns

Special Note On USPS Shipping

A Message From A Customer

Hi Mark and everyone,

As I wrote you - not to worry - it finally arrived. I feel badly for you because you packed everything so nicely and your prices are great. I just think the post office has had its day. Everyone who actually needs important documents sent, or anything of true value can't trust them to deliver anything.

I will buy from you again......I now understand.

Regards,
Jeannette

If Your USPS Package Status Is Out For Delivery To Barton, VT, Read This

USPS Shipping & Tracking - we provide USPS tracking info as a courtesy to our customers. The information supplied by the USPS is beyond our control. Please direct your questions, comments and suggestions about USPS shipping and tracking to the US Post Office. You can reach USPS Customer Service at 1-800-275-8777, or through their Website. Thank you.

Please Do Not Call Or Email Us About The Wrong Shipping Status Information Supplied By The USPS, Call Them Instead

We get many calls and emails about the wrong status being posted by the US Post Office. Please contact them about this issue.




Fair Shipping Discount

DBNY ships sale yarn world wide international shipping is discounted

We offer Fair Shipping-all customers can save $7 on your order for $100 or more by using the Discount Code FAIRSHIPPING. You must use our checkout, not PayPal Express, you must enter the discount code and have $100 or more in your cart. Now you get to choose your shipping method and save.

Please note that some items (some sale items) may not apply towards the $100 minimum for the Fair Shipping discount.

You can still pay with PayPal using our checkout. PayPal Express may cause problems with your DBNY account. If the discount code does not work for you on our checkout, let us know and we will give you store credit.

Otherwise, shipping is based on the product's weight and the shipping address. We ship from Vermont, USA.

Please note, you can only use one Discount Code per order (like just about everywhere) so if we're running multiple sales be sure to choose the best one.

Shipping Information

Most orders are shipped within 3 - 7 business days after payment is cleared. Please be sure to add that to the estimated shipping time when calculating when you will receive your order.

We will do our best to accommodate your choice of shipping. However in the case that the chosen shipping type does not meet the requirements of the package and or address, we reserve the right to ship it as required and bill you accordingly. An example of this would be a package addressed to a P.O. Box and asking for UPS shipping. As this is not possible it will be switched to ship through the USPS.

UPS is tracked and insured with your shipping payment.

Updated: USPS Media Mail Shipping

Due to Media Mail misuse site wide at DBNY, we are being forced to suspend our Media Mail shipping option.

We have included rules for the proper use of Media Mail on our shipping page, however, many customers everyday still choose it for yarns, accessories, needles, printed material with advertising, kits and even buttons, box lots and yarn grab bags. Canceling and restocking these items takes time and money and puts DBNY at risk because we are legally responsible for the way in which we send packages and the rules and restrictions that apply.

Rather than raise shipping prices for all to cover Media Mail abuse, we have been forced to suspend “media mail” until we can find a way to make Media Mail a fair and legal option for everyone.

Returns/Refunds

Due to the discontinued nature of most of our products all sales are final, we do not offer refunds. All computer monitors vary, we try to represent the colors of our products as accurately as possible, but they may look different on various computers.

We weigh each package before it is shipped to ensure accuracy and to get the right shipping rate. If your package arrives damaged or is lost in transit, we will do all we can to help you file a claim with the shipper.

All products are of a discontinued or one of a kind nature in limited quantities, items cannot be returned or exchanged. All sales are final. Some specials and items are only available to registered customers. Registration is fast and easy. If you check out without registering or use PayPal Express in place of our checkout we may not be able to assist you in your order history or tracking.

  • Note: stock is limited.
  • We may be forced to end or modify promotions at any time.
  • We cannot edit, add to or remove items from your order.
  • Once you hit submit to make a purchase, your order is placed and cannot be changed.

Thanks.





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DBNY - Discontinued Brand Name Yarn
232 Elm Street • Barton, VT 05822
Email: yarngirls@discontinuedbrandnameyarn.com

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